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Infographics

20 infographics results
of 1
Maya
Fowell
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July 29, 2015 by Maya Fowell

Digital leadership has been identified as the major concern currently plaguing the industry. How do you build trust with your consumer online, and once they trust you how do you continually deliver the technology they expect? Finding and implementing the most effective strategy to combat the obstacles that surround this is key to your company staying ahead of competitors, and you continuously providing the best service for your customers. With insight from industry professionals, Telecoms IQ presents: Ten Top Tips for an Excellent Digital Customer Care Strategy.
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Maya
Fowell
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July 29, 2015 by Maya Fowell

Telecoms IQ recently conducted a North American industry survey to find out the challenges carriers are facing today. The results we identified include: - Gaining company-wide buy in for CEM programmes - Understanding and actioning the Voice of the Customer - Incorporating digital into customer care strategies In light of this, the role of solution providers and technology providers will be instrumental to the success of telecom carriers in the North American market over the next 18-24 months. Find out the full story by downloading the infographic below.
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Maya
Fowell
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July 29, 2015 by Maya Fowell

With autonomous driving fast approaching, there is still debate on whether consumers are ready to accept and engage with this new automotive infrastructure or if they are reluctant to offer up their in-car data as panic around privacy and potential security breaches reach an all-time high. One thing is for sure though, the role of OEMs will be imperative to success of the connected car. This roadmap highlights key development points on the journey to autonomy, challenges and possible solutions for the problems OEMs are likely to face and the latest updates on the road to connected cars.
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Maya
Fowell
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April 28, 2015 by Maya Fowell

With most B2B relationships being made up of five or six segments, it can be quite hard to deliver a diverse set of products to multiple channels seamlessly. This infographic puts forth insights collected from Telecom Operators including o2 Czech Republic and TalkTalk UK, about how you can best optimise your network and deliver the service your B2B customers care about.
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Telecoms
IQ
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April 23, 2015 by Telecoms IQ

From October-December 2013, Telecoms IQ surveyed 50 senior marketing executives from leading global operators to find out their strategies and challenges for 2014
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Telecoms
IQ
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March 10, 2015 by Telecoms IQ

In this infographic Telecoms IQ explores how global operators are already using social networks to increase customer loyalty and become more customer centric-organisations, whilst reducing operational and marketing costs. Read on for the key facts and stats you’ll need to know to keep up in this increasingly social market.
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Telecoms
IQ
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April 28, 2015 by Telecoms IQ

Consumer migration to LTE is happening considerably faster than earlier migrations from 2G to 3G. In light of this, the industry is already starting to have talks about the implementation of 5G and what that migration will mean for the market and more importantly the increased performance of operator networks. This year has been pitched as the year to push boundaries and take innovation one step further. With a lot undecided about what exactly 5G will mean and what the introduction of LTE-Advanced will bring, Telecoms IQ have made 7 predictions on the effects this new technology may have on the market by 2020.
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Telecoms
IQ
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April 28, 2015 by Telecoms IQ

Being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for operators, but what challenges are they facing in delivering exceptional customer experience and how are they responding to the changing landscape? In this infographic Telecoms IQ takes a closer look at the operator landscape, from their plans for future investment to what they think best-class customer experience looks like.
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Telecoms
IQ
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April 28, 2015 by Telecoms IQ

With operators reported to be losing between 3-9% of their annual revenues to fraud, the proactive detection and efficient management of fraud and RA threats are on-going, complex business priorities that are integral to staying ahead of the fraudster. So, what can operators do to stay ahead of the game and prevent revenue losses? Read on and find out...
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Telecoms
IQ
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April 28, 2015 by Telecoms IQ

The machine-to-machine (M2M) market worldwide has enormous potential. According to Machina Research, the overall market for M2M technologies in the manufacturing and supply chain sector was $7 billion in 2012 and is expected to reach $24 billion in 2022. Ahead of M2M Forum North America, Telecoms IQ take a closer look at the evolution of the Internet of Things (IoT), growth of M2M connections and key drivers and barriers.
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20 infographics results
of 1