banner stats

Who should own Digital Customer Care?

Contributor:
Posted: 07/29/2015
Who should own Digital Customer Care?
Rate this Article: 
Be the first!

A key challenge that seems to be emerging amongst the industry is the ownership of digital customer care. Should the strategy be executed by the marketing team, the customer service team or an entirely new, digital part of your organisation? With each division building a strong case for ownership,the battle to offer your customers the

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.

To continue viewing this content please fill out the form below and become an Telecom member.
Or if you're already a Telecom member, sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!
Contributor: