Customer Experience & CRM
Telecoms IQ recently set out to identify the sins telecoms operators are currently committing.Whilst different geographic regions tend to have slightly different priorities, the universal truth is that any operator looking to deliver the seamless omni-channel experience that modern customers demand, must truly understand the wants and needs of thei Full Article »
The European telecoms market is changing!
This extract from the CEM in Telecoms Global report looks at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and customer lifetime value. With insight from Vodafone Germa Full Sector Report »