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Service Development
27 results
of 3
Contributor: Maya Fowell
Posted: 07/29/2015
How UPC are using Customer Value Management to reduce churn
One of the issues with Big Data is that so many telecom companies have so much data they do not really know what they are looking for anymore. UPC Nederland have been able to take their data and turn it into insight, follow through and then turn it into action that helps enhance their Customer Value Management and reduce churn.

In this exclusive interview with Maarten Stamrood, Director of the Segment and Online marketing team within UPC the Netherlands, Telecoms IQ discovers how UPC have developed successful yet personalised churn prevention plans and kept their competitive advantage in a saturated market. Full Content »
Posted: 07/29/2015
Beecham Predict the Future of Connected Cars
In today’s climate, connectivity is king! Creating The Connected Car is one such area where connectivity is changing our lives, aiming to improve driver safety, whilst connecting the vehicle with the outside world to provide an all round better driving experience.

It is an exciting time for OEMs everywhere, that much cannot be denied. However, how connected cars affect the automotive industry is still up for debate. Can we predict the future of autonomous vehicles? Automotive IQ gathers insight from Beecham Research on the future of connected cars. Full Content »
Contributor: Maya Fowell
Posted: 07/29/2015
The Roadmap to Autonomy
With autonomous driving fast approaching, there is still debate on whether consumers are ready to accept and engage with this new automotive infrastructure or if they are reluctant to offer up their in-car data as panic around privacy and potential security breaches reach an all-time high. One thing is for sure though, the role of OEMs will be imperative to success of the connected car.

This roadmap highlights key development points on the journey to autonomy, challenges and possible solutions for the problems OEMs are likely to face and the latest updates on the road to connected cars. Full Content »
Contributor: Maya Fowell
Posted: 07/29/2015
The Rise of Self-Service in the Telecoms Industry
By 2020 the customer will manage 85% of the relationship without ever having to interact with a human.

Now is the time for telecom companies to deploy web self-service, to be pioneers in self service and appeal to the mass market who are demanding more from technology.

This article looks at the benefits of self-service, the common obstacles and how to overcome them and provides insight from telecom industry professionals. What are you waiting for? Download the ebook. Full Content »
Contributor: Maya Fowell
Posted: 07/29/2015
BMW's Strategy for Building the Best Connected Car
Digital experience and connectivity in the car will become more imperative for premium cars as the experience and expectations of the customer keeps going up. If the younger demographic buy cars they need to consume media in the car like they are used to out of the car. 20% of customers would switch their brand if the digital experience is not on par with others.

BMW is at the forefront of providing what customers want and expect. This exclusive interview finds out the strategies BMW has in place to build the best connected car. Full Content »
Posted: 07/29/2015
7 Pillars of Customer Experience Management
The European telecoms market is changing!

This extract from the CEM in Telecoms Global report looks at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and customer lifetime value. With insight from Vodafone Germany, Kyvistar and many more, this chapter is your guide to becoming a CEM Sherpa and leading your colleagues along the path to customer centricity. Full Content »
Contributor: Maya Fowell
Posted: 07/29/2015
What are North American carriers investing in?
Telecoms IQ recently conducted a North American industry survey to find out the challenges carriers are facing today. The results we identified include:

- Gaining company-wide buy in for CEM programmes
- Understanding and actioning the Voice of the Customer
- Incorporating digital into customer care strategies

In light of this, the role of solution providers and technology providers will be instrumental to the success of telecom carriers in the North American market over the next 18-24 months. Find out the full story by downloading the infographic below. Full Content »
Contributor: Jason McGee-Abe
Posted: 07/03/2015
Jason McGee-Abe

Enterprise mobile and open source solutions provider Red Hat and Samsung have sealed a strategic alliance to help customers harness the power of mobile to transform their businesses.



Red Hat will help to deliver the next generation of mobile solutions for the enterprise and under the agreement Samsung will be using the Red Hat Mobile Applic Full Content »
Contributor: Jason McGee-Abe
Posted: 06/05/2015
Jason McGee-Abe

Pegasystems and Ericsson have initiated a partnership to help operators provide a consistent omnichannel retail experience. The Pega Marketing application will complement Ericsson's existing portfolio and help service providers anticipate and respond to customer needs in real time.



Pegasystems and Ericsson have formed a global partnership to Full Content »
Contributor: Telecoms IQ
Posted: 04/28/2015
The Forecast for LTE
Consumer migration to LTE is happening considerably faster than earlier migrations from 2G to 3G. In light of this, the industry is already starting to have talks about the implementation of 5G and what that migration will mean for the market and more importantly the increased performance of operator networks.

This year has been pitched as the year to push boundaries and take innovation one step further. With a lot undecided about what exactly 5G will mean and what the introduction of LTE-Advanced will bring, Telecoms IQ have made 7 predictions on the effects this new technology may have on the market by 2020. Full Content »
Contributor: Telecoms IQ
Posted: 04/28/2015
Finding NGA Business Models for Eastern Europe in Irish Examples
Next-generation access (NGA) networks promise superfast broadband for all. But Eastern Europe has struggled to deliver them. What the technology makes possible, market dynamics appear to make impossible. However, Irish service providers have presented bold new plans to overcome the traditional obstacles of fibre roll-out. Can Eastern Europe learn from these examples to provide the NGA that the market demands? Full Content »
27 results
of 3