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Network Strategy
25 results
of 3
Posted: 01/19/2017
telecom fraud
In this analysis we speak with a number of experts in the telecoms field and take a look at six areas in which the industry should shore up its defences to breast the storm of attacks that is brewing on the horizon. Full Content »
Posted: 01/19/2017
challenge of churn
It used to be enough for telecom operators to just monitor and manage network quality. Now, as the wireless operator space continuously hits new heights of competitiveness and customer churn can make or break a quarterly financial report, customer experience management has taken centre stage.
This report will address some of the future trends directly affecting churn rate in the telecoms sector, together with what the experts have been looking at to slash their customer turnover and ensure their customers remain as loyal as possible moving into 2017. Full Content »
Posted: 12/15/2016
fraud interview
Thomas Ballin is a security consultant working in the penetration testing industry. Before he performs a Live Hacking Demo at London's Telecoms Fraud and Revenue Assurance, Thomas took part in this interview to talk about how telecoms can prevent cyber attacks. Download now for his tips on preventing cyber attacks. Full Content »
Posted: 12/14/2016
bd pack telecoms
Interested in becoming a partner and supporting one of our events. Take a look at our Business Development pack for more information.  Full Content »
Contributor: Maya Fowell
Posted: 07/29/2015
BMW's Strategy for Building the Best Connected Car
Digital experience and connectivity in the car will become more imperative for premium cars as the experience and expectations of the customer keeps going up. If the younger demographic buy cars they need to consume media in the car like they are used to out of the car. 20% of customers would switch their brand if the digital experience is not on par with others.

BMW is at the forefront of providing what customers want and expect. This exclusive interview finds out the strategies BMW has in place to build the best connected car. Full Content »
Posted: 07/29/2015
7 Pillars of Customer Experience Management
The European telecoms market is changing!

This extract from the CEM in Telecoms Global report looks at the ways the industry can build a customer-centric company culture, action VOC, enhance their digital transformation and break down silos in order to secure long term retention and customer lifetime value. With insight from Vodafone Germany, Kyvistar and many more, this chapter is your guide to becoming a CEM Sherpa and leading your colleagues along the path to customer centricity. Full Content »
Contributor: Maya Fowell
Posted: 07/29/2015
What are North American carriers investing in?
Telecoms IQ recently conducted a North American industry survey to find out the challenges carriers are facing today. The results we identified include:

- Gaining company-wide buy in for CEM programmes
- Understanding and actioning the Voice of the Customer
- Incorporating digital into customer care strategies

In light of this, the role of solution providers and technology providers will be instrumental to the success of telecom carriers in the North American market over the next 18-24 months. Find out the full story by downloading the infographic below. Full Content »
Contributor: Maya Fowell
Posted: 07/29/2015
How UPC are using Customer Value Management to reduce churn
One of the issues with Big Data is that so many telecom companies have so much data they do not really know what they are looking for anymore. UPC Nederland have been able to take their data and turn it into insight, follow through and then turn it into action that helps enhance their Customer Value Management and reduce churn.

In this exclusive interview with Maarten Stamrood, Director of the Segment and Online marketing team within UPC the Netherlands, Telecoms IQ discovers how UPC have developed successful yet personalised churn prevention plans and kept their competitive advantage in a saturated market. Full Content »
Posted: 07/29/2015
Beecham Predict the Future of Connected Cars
In today’s climate, connectivity is king! Creating The Connected Car is one such area where connectivity is changing our lives, aiming to improve driver safety, whilst connecting the vehicle with the outside world to provide an all round better driving experience.

It is an exciting time for OEMs everywhere, that much cannot be denied. However, how connected cars affect the automotive industry is still up for debate. Can we predict the future of autonomous vehicles? Automotive IQ gathers insight from Beecham Research on the future of connected cars. Full Content »
Contributor: Maya Fowell
Posted: 07/29/2015
The Roadmap to Autonomy
With autonomous driving fast approaching, there is still debate on whether consumers are ready to accept and engage with this new automotive infrastructure or if they are reluctant to offer up their in-car data as panic around privacy and potential security breaches reach an all-time high. One thing is for sure though, the role of OEMs will be imperative to success of the connected car.

This roadmap highlights key development points on the journey to autonomy, challenges and possible solutions for the problems OEMs are likely to face and the latest updates on the road to connected cars. Full Content »
Contributor: Maya Fowell
Posted: 07/29/2015
The Rise of Self-Service in the Telecoms Industry
By 2020 the customer will manage 85% of the relationship without ever having to interact with a human.

Now is the time for telecom companies to deploy web self-service, to be pioneers in self service and appeal to the mass market who are demanding more from technology.

This article looks at the benefits of self-service, the common obstacles and how to overcome them and provides insight from telecom industry professionals. What are you waiting for? Download the ebook. Full Content »
25 results
of 3