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Marketing & Social Media
Posted: 07/29/2015
Who should own Digital Customer Care?

A key challenge that seems to be emerging amongst the industry is the ownership of digital customer care. Should the strategy be executed by the marketing team, the customer service team or an entirely new, digital part of your organisation?

With each division building a strong case for ownership,the battle to offer your customers the bes Full Article »
Posted: 04/20/2015
Wearables: The Shape Of Things To Come

In collaboration with Beecham Research, Telecoms iQ presents: Wearables - The Shape of Things to Come. An insightful whitepaper that focuses on the emerging trends and key disruptors for key players in the wearable industry.

Our whitepaper provides the results of exclusive research into:

Augmented Reality and its relationship with Wearabl Full Sector Report »