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How giffgaff established a powerful Digital Customer Care Strategy

Posted: 07/29/2015
How giffgaff established a powerful Digital Customer Care Strategy
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Maya Fowell interviews Gregg Baker to find out how giffgaff have created a business that have successfully overcome the common obstacles telecom companies are facing in their digital customer care strategies. Insights include: how to deal with the changing expectations of your customers, the impact of evolving technology and social media

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