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Customer Retention: Why Do Telecoms’ Customers Get Upset?

Posted: 03/10/2015
Customer Retention: Why Do Telecoms’ Customers Get Upset?
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In this interview Andrew Chernick, VP of Customer Retention at Mediacom Communications, speaks to Telecoms IQ about understanding customer choice and the difference between a loyal customer and a satisfied customer. Chernick also shares his industry insights on the main two reasons why customers get upset and how these could be avoided.

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