Customer Retention: Why Do Telecoms’ Customers Get Upset?

Posted: 03/10/2015

In this interview Andrew Chernick, VP of Customer Retention at Mediacom Communications, speaks to Telecoms IQ about understanding customer choice and the difference between a loyal customer and a satisfied customer. Chernick also shares his industry insights on the main two reasons why customers get upset and how these could be avoided.

To continue viewing this content please fill out the form below and become an Telecom member.
Or if you're already a Telecom member, sign in below to download.
Subscribe

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

Posted: 03/10/2015

banner stats

Join for Free

EVENTS OF INTEREST

Renaissance Wien Hotel, Vienna, Austria
September 25 - 27, 2017
Renaissance Wien Hotel, Vienna, Austria
September 25 - 27, 2017