Customer Retention: Why Do Telecoms’ Customers Get Upset?
In this interview Andrew Chernick, VP of Customer Retention at Mediacom Communications, speaks to Telecoms IQ about understanding customer choice and the difference between a loyal customer and a satisfied customer. Chernick also shares his industry insights on the main two reasons why customers get upset and how these could be avoided.
By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.
Or if you're already a Telecom member, sign in below to download.