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Customer Retention: Why Do Telecoms’ Customers Get Upset?
In this interview Andrew Chernick, VP of Customer Retention at Mediacom Communications, speaks to Telecoms IQ about understanding customer choice and the difference between a loyal customer and a satisfied customer.
Industry Report The State of OTT and Content Services
The US and European markets are two of the most active globally, with Asia completing the top three. The similarities and contrasts of these two key markets present a valuable learning opportunity for any organization with a stake in OTT.
Telecoms IQ is an international online resource and content centre for the Telecoms & Media professionals. Telecoms IQ delivers latest, up-to-date, insightful, and unbiased information pertaining to the entire Telecom Industry.
Reach Telecoms professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market. Learn More »
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