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LATEST CONTENT

What Your Company Can Learn from Forrester's US Customer Experience Index 2014 Survey  

As a customer experience management (CEM) professional you know the value that providing excellent customer service can bring. Learning more about... Learn more »
April 28,2015 by Telecoms IQ 

How to Make Emerging Revenue Streams Profitable  

Whilst the proliferation of OTT services is highly disruptive and a genuine threat to operators, several revenue streams have opened up, as the... Learn more »
April 28,2015 by Telecoms IQ 

10 IOT Trailblazers  

Savvy brands that find ways to unleash the commercial potential of the Internet of Things (IoT) may well win big. According to research carried out... Learn more »
April 28,2015 by Telecoms IQ 

UPCOMING EVENTS


CUSTOMER EXPERIENCE & CRM

What Your Company Can Learn from Forrester's US Customer Experience Index 2014 Survey  

As a customer experience management (CEM) professional you know the value that providing excellent... Learn more »
April 28,2015 by Telecoms IQ 

Customer Experience in the Telecoms Sector 2015: A Global Report  

Telecoms markets around the world are totally saturated, and with churn rates remaining high,... Learn more »
April 28,2015 by Telecoms IQ 

Seven steps to a successful telecoms B2B customer experience programme  

A recent study carried out by a customer intelligence firm found that customer experience will be... Learn more »
April 28,2015 by Telecoms IQ 

DATA ANALYTICS

Avoid Churn, Customers Aren't Butter  

Being able to decipher which retention method is actually useful for your company is quickly... Learn more »
April 28,2015 by Telecoms IQ 

The Key to Customer Profitability  

It is a tale as old as time, in order to gain customer profitability you must first know which... Learn more »
April 28,2015 by Telecoms IQ 

How to create a Big Data money-making machine: How telcos are REALLY monetizing Big Data?  

With some sources estimating that data network traffic from smartphones will grow more than... Learn more »
April 23,2015 by Telecoms IQ 

MARKETING & SOCIAL MEDIA

7 strategies for marketers to secure senior management buy-in  

The importance of senior management buy in is not a question that is up for debate. In order for... Learn more »
April 28,2015 by Telecoms IQ 

Telecoms CMO Challenges Infographic  

From October-December 2013, Telecoms IQ surveyed 50 senior marketing executives from leading... Learn more »
April 23,2015 by Telecoms IQ 

Are You Listening? BT’s Ben Donkor on Successfully Using Social Sentiment Data and Analysis  

In this Telecoms IQ interview Ben Donkor, Social Media & Online Analyst at BT, shares how the... Learn more »
April 23,2015 by Telecoms IQ 

NETWORK STRATEGY

Seven steps to a successful telecoms B2B customer experience programme  

A recent study carried out by a customer intelligence firm found that customer experience will be... Learn more »
April 28,2015 by Telecoms IQ 

Finding NGA Business Models for Eastern Europe in Irish Examples  

Next-generation access (NGA) networks promise superfast broadband for all. But Eastern Europe has... Learn more »
April 28,2015 by Telecoms IQ 

Customer Experience 6 Ways: How Do You Define a ‘Good’Customer Experience?  

With the price war beginning to calm in Central America, customer experience management is fast... Learn more »
April 28,2015 by Telecoms IQ 

SERVICE DEVELOPMENT

How to Make Emerging Revenue Streams Profitable  

Whilst the proliferation of OTT services is highly disruptive and a genuine threat to operators,... Learn more »
April 28,2015 by Telecoms IQ 

10 IOT Trailblazers  

Savvy brands that find ways to unleash the commercial potential of the Internet of Things (IoT)... Learn more »
April 28,2015 by Telecoms IQ 

Seven steps to a successful telecoms B2B customer experience programme  

A recent study carried out by a customer intelligence firm found that customer experience will be... Learn more »
April 28,2015 by Telecoms IQ 

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