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LATEST CONTENT

Beecham Predict the Future of Connected Cars  

In today’s climate, connectivity is king! Creating The Connected Car is one such area where connectivity is changing our lives, aiming to improve... Learn more »
July 29,2015 by Telecoms IQ 

7 Pillars of Customer Experience Management  

The European telecoms market is changing! This extract from the CEM in Telecoms Global report looks at the ways the industry can build a... Learn more »
July 29,2015 by Telecoms IQ 

Seven steps to a successful telecoms B2B customer experience programme  

A recent study carried out by a customer intelligence firm found that customer experience will be the most important business strategy among B2B... Learn more »
July 29,2015 by Telecoms IQ 

UPCOMING EVENTS


CUSTOMER EXPERIENCE & CRM

Beecham Predict the Future of Connected Cars  

In today’s climate, connectivity is king! Creating The Connected Car is one such area where... Learn more »
July 29,2015 by Telecoms IQ 

7 Pillars of Customer Experience Management  

The European telecoms market is changing! This extract from the CEM in Telecoms Global report... Learn more »
July 29,2015 by Telecoms IQ 

Seven steps to a successful telecoms B2B customer experience programme  

A recent study carried out by a customer intelligence firm found that customer experience will be... Learn more »
July 29,2015 by Telecoms IQ 

DATA ANALYTICS

BMW's Strategy for Building the Best Connected Car  

Digital experience and connectivity in the car will become more imperative for premium cars as the... Learn more »
July 29,2015 by Maya Fowell  

How AT&T are using new measures and metrics to change customer perception  

Maya Fowell interviews Diane Magers, CCXP, AT&T to talk about measures, metrics and the... Learn more »
July 29,2015 by Maya Fowell  

What are North American carriers investing in?  

Telecoms IQ recently conducted a North American industry survey to find out the challenges... Learn more »
July 29,2015 by Maya Fowell  

MARKETING & SOCIAL MEDIA

Who should own Digital Customer Care?  

A key challenge that seems to be emerging amongst the industry is the ownership of digital... Learn more »
July 29,2015 by Maya Fowell  

Ten Top Tips for an Excellent Digital Customer Care Strategy  

Digital leadership has been identified as the major concern currently plaguing the industry. How... Learn more »
July 29,2015 by Maya Fowell  

How giffgaff established a powerful Digital Customer Care Strategy  

Maya Fowell interviews Gregg Baker to find out how giffgaff have created a business that have... Learn more »
July 29,2015 by Maya Fowell  

NETWORK STRATEGY

Beecham Predict the Future of Connected Cars  

In today’s climate, connectivity is king! Creating The Connected Car is one such area where... Learn more »
July 29,2015 by Telecoms IQ 

7 Pillars of Customer Experience Management  

The European telecoms market is changing! This extract from the CEM in Telecoms Global report... Learn more »
July 29,2015 by Telecoms IQ 

Seven steps to a successful telecoms B2B customer experience programme  

A recent study carried out by a customer intelligence firm found that customer experience will be... Learn more »
July 29,2015 by Telecoms IQ 

SERVICE DEVELOPMENT

Beecham Predict the Future of Connected Cars  

In today’s climate, connectivity is king! Creating The Connected Car is one such area where... Learn more »
July 29,2015 by Telecoms IQ 

7 Pillars of Customer Experience Management  

The European telecoms market is changing! This extract from the CEM in Telecoms Global report... Learn more »
July 29,2015 by Telecoms IQ 

Seven steps to a successful telecoms B2B customer experience programme  

A recent study carried out by a customer intelligence firm found that customer experience will be... Learn more »
July 29,2015 by Telecoms IQ 

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