LATEST CONTENT

telecom fraud
In this analysis we speak with a number of experts in the telecoms field and take a look at six areas in which the industry should shore up its... Learn more »
January 19, 2017
7 cm sins
Telecoms IQ recently set out to identify the sins telecoms operators are currently committing. Whilst different geographic regions tend to have... Learn more »
January 19, 2017
challenge of churn
It used to be enough for telecom operators to just monitor and manage network quality. Now, as the wireless operator space continuously hits new... Learn more »
January 19, 2017

UPCOMING EVENTS

June 27 - 29, 2017
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September 26 - 28, 2017
Vienna Austria

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Telecoms IQ is an international online resource and content centre for the Telecoms & Media professionals. Telecoms IQ delivers latest, up-to-date, insightful, and unbiased information pertaining to the entire Telecom Industry.

CUSTOMER EXPERIENCE & CRM

7 cm sins
Telecoms IQ recently set out to identify the sins telecoms operators are currently committing.Whilst... Read more »
January 19, 2017
digital evolution
Are you able to capture, analyse and leverage your customer data across your organisation? Many companies... Read more »
January 19, 2017
telcos iq
Asia’s telcos are under pressure due to growing customer expectations, the popularity of OTT content and new... Read more »
December 14, 2016

DATA ANALYTICS

BMW's Strategy for Building the Best Connected Car
Digital experience and connectivity in the car will become more imperative for premium cars as the... Read more »
July 29, 2015
Pegasystems and Ericsson have initiated a partnership to help operators provide a consistent omnichannel... Read more »
June 5, 2015
The Key to Customer Profitability
It is a tale as old as time, in order to gain customer profitability you must first know which customers... Read more »
April 28, 2015

MARKETING & SOCIAL MEDIA

How giffgaff established a powerful Digital Customer Care Strategy
Maya Fowell interviews Gregg Baker to find out how giffgaff have created a business that have successfully... Read more »
July 29, 2015
Who should own Digital Customer Care?
A key challenge that seems to be emerging amongst the industry is the ownership of digital customer care.... Read more »
July 29, 2015
7 strategies for marketers to secure senior management buy-in
The importance of senior management buy in is not a question that is up for debate. In order for Marketing... Read more »
April 28, 2015

NETWORK STRATEGY

telecom fraud
In this analysis we speak with a number of experts in the telecoms field and take a look at six areas in... Read more »
January 19, 2017
challenge of churn
It used to be enough for telecom operators to just monitor and manage network quality. Now, as the wireless... Read more »
January 19, 2017
fraud interview
Thomas Ballin is a security consultant working in the penetration testing industry. Before he performs a Live... Read more »
December 15, 2016

SERVICE DEVELOPMENT

BMW's Strategy for Building the Best Connected Car
Digital experience and connectivity in the car will become more imperative for premium cars as the... Read more »
July 29, 2015
How UPC are using Customer Value Management to reduce churn
One of the issues with Big Data is that so many telecom companies have so much data they do not really know... Read more »
July 29, 2015
7 Pillars of Customer Experience Management
The European telecoms market is changing! This extract from the CEM in Telecoms Global report looks... Read more »
July 29, 2015

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