LATEST CONTENT

7 Pillars of Customer Experience Management
The European telecoms market is changing! This extract from the CEM in Telecoms Global report looks at the ways the industry can build a customer-... Learn more »
July 29, 2015
Beecham Predict the Future of Connected Cars
In today’s climate, connectivity is king! Creating The Connected Car is one such area where connectivity is changing our lives, aiming to... Learn more »
July 29, 2015
Who should own Digital Customer Care?
A key challenge that seems to be emerging amongst the industry is the ownership of digital customer care. Should the strategy be executed by the... Learn more »
July 29, 2015 by Maya Fowell

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Telecoms IQ is an international online resource and content centre for the Telecoms & Media professionals. Telecoms IQ delivers latest, up-to-date, insightful, and unbiased information pertaining to the entire Telecom Industry.

CUSTOMER EXPERIENCE & CRM

7 Pillars of Customer Experience Management
The European telecoms market is changing! This extract from the CEM in Telecoms Global report looks at the... Read more »
July 29, 2015 by
Beecham Predict the Future of Connected Cars
In today’s climate, connectivity is king! Creating The Connected Car is one such area where... Read more »
July 29, 2015 by
Who should own Digital Customer Care?
A key challenge that seems to be emerging amongst the industry is the ownership of digital customer care.... Read more »
July 29, 2015 by Maya Fowell

DATA ANALYTICS

How AT&T are using new measures and metrics to change customer perception
Maya Fowell interviews Diane Magers, CCXP, AT&T to talk about measures, metrics and the business value of... Read more »
July 29, 2015 by Maya Fowell
BMW's Strategy for Building the Best Connected Car
Digital experience and connectivity in the car will become more imperative for premium cars as the experience... Read more »
July 29, 2015 by Maya Fowell
Jason McGee-Abe
Pegasystems and Ericsson have initiated a partnership to help operators provide a consistent omnichannel... Read more »
June 5, 2015 by Jason McGee-Abe

MARKETING & SOCIAL MEDIA

How giffgaff established a powerful Digital Customer Care Strategy
Maya Fowell interviews Gregg Baker to find out how giffgaff have created a business that have successfully... Read more »
July 29, 2015 by Maya Fowell
Who should own Digital Customer Care?
A key challenge that seems to be emerging amongst the industry is the ownership of digital customer care.... Read more »
July 29, 2015 by Maya Fowell
7 strategies for marketers to secure senior management buy-in
The importance of senior management buy in is not a question that is up for debate. In order for Marketing... Read more »
April 28, 2015 by Telecoms IQ

NETWORK STRATEGY

How AT&T are using new measures and metrics to change customer perception
Maya Fowell interviews Diane Magers, CCXP, AT&T to talk about measures, metrics and the business value of... Read more »
July 29, 2015 by Maya Fowell
BMW's Strategy for Building the Best Connected Car
Digital experience and connectivity in the car will become more imperative for premium cars as the experience... Read more »
July 29, 2015 by Maya Fowell
How UPC are using Customer Value Management to reduce churn
One of the issues with Big Data is that so many telecom companies have so much data they do not really know... Read more »
July 29, 2015 by Maya Fowell

SERVICE DEVELOPMENT

BMW's Strategy for Building the Best Connected Car
Digital experience and connectivity in the car will become more imperative for premium cars as the experience... Read more »
July 29, 2015 by Maya Fowell
How UPC are using Customer Value Management to reduce churn
One of the issues with Big Data is that so many telecom companies have so much data they do not really know... Read more »
July 29, 2015 by Maya Fowell
7 Pillars of Customer Experience Management
The European telecoms market is changing! This extract from the CEM in Telecoms Global report looks at the... Read more »
July 29, 2015 by

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