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fraud interview
Thomas Ballin is a security consultant working in the penetration testing industry. Before he performs a Live Hacking Demo at London's Telecoms... Learn more »
December 15, 2016

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March 21 - 22, 2017
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Telecoms IQ is an international online resource and content centre for the Telecoms & Media professionals. Telecoms IQ delivers latest, up-to-date, insightful, and unbiased information pertaining to the entire Telecom Industry.

CUSTOMER EXPERIENCE & CRM

telcos iq
Asia’s telcos are under pressure due to growing customer expectations, the popularity of OTT content and new... Read more »
December 14, 2016 by
cem telecom magazine
Welcome to the first issue of Telecoms IQ’s Customer Experience Management Magazine. We’ll be working really... Read more »
December 14, 2016 by
cem global report
Industry leaders from across the globe provide their insights into the initiatives optimising customer... Read more »
December 14, 2016 by

DATA ANALYTICS

How AT&T are using new measures and metrics to change customer perception
Maya Fowell interviews Diane Magers, CCXP, AT&T to talk about measures, metrics and the business value of... Read more »
July 29, 2015 by Maya Fowell
BMW's Strategy for Building the Best Connected Car
Digital experience and connectivity in the car will become more imperative for premium cars as the experience... Read more »
July 29, 2015 by Maya Fowell
Jason McGee-Abe
Pegasystems and Ericsson have initiated a partnership to help operators provide a consistent omnichannel... Read more »
June 5, 2015 by Jason McGee-Abe

MARKETING & SOCIAL MEDIA

How giffgaff established a powerful Digital Customer Care Strategy
Maya Fowell interviews Gregg Baker to find out how giffgaff have created a business that have successfully... Read more »
July 29, 2015 by Maya Fowell
Who should own Digital Customer Care?
A key challenge that seems to be emerging amongst the industry is the ownership of digital customer care.... Read more »
July 29, 2015 by Maya Fowell
7 strategies for marketers to secure senior management buy-in
The importance of senior management buy in is not a question that is up for debate. In order for Marketing... Read more »
April 28, 2015 by Telecoms IQ

NETWORK STRATEGY

fraud interview
Thomas Ballin is a security consultant working in the penetration testing industry. Before he performs a Live... Read more »
December 15, 2016 by
bd pack telecoms
Interested in becoming a partner and supporting one of our events. Take a look at our Business Development... Read more »
December 14, 2016 by
How AT&T are using new measures and metrics to change customer perception
Maya Fowell interviews Diane Magers, CCXP, AT&T to talk about measures, metrics and the business value of... Read more »
July 29, 2015 by Maya Fowell

SERVICE DEVELOPMENT

BMW's Strategy for Building the Best Connected Car
Digital experience and connectivity in the car will become more imperative for premium cars as the experience... Read more »
July 29, 2015 by Maya Fowell
How UPC are using Customer Value Management to reduce churn
One of the issues with Big Data is that so many telecom companies have so much data they do not really know... Read more »
July 29, 2015 by Maya Fowell
7 Pillars of Customer Experience Management
The European telecoms market is changing! This extract from the CEM in Telecoms Global report looks at the... Read more »
July 29, 2015 by

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